Job Description
Vacancy at Wipro, Kolkata.
Job Title/Position:
Deputy Manager
Job Overview:
Job vacancy for Science, Engineering, Pharmacy, Life science, Microbiology, Genetic Enggineering, Biology, Biochemistry
Job Location:
Kolkata, India
What are the Key Responsibilities?
• Communicates objectives and expectations to the team.
• Conducts Performance Reviews for Team Leaders
• Leads the Status/Operations calls with the clients
• Overall responsibility for achieving Client’s service level expectations and maintaining high quality delivery for Medical Device Post market surveillance project
• Support in managing efficient work allocation and tracks the overall performance of team members
• Manages the PMS function through registration, through potential regulatory reporting, sample retrieval, investigation, customer response and ultimately to closure/reopening as needed
• Evaluates, encodes, and maintains Quality Records based from the Product Issues processed by the complaint Specialists.
• Performs reviews and assessments of complaints processed by peers as part of cross utilization approach
• Responsible for contacting SME’s, Lead and Client as needed for escalation and to obtain complaint closure
• Remediates any disconnects and misunderstanding with the process through calibrations, coaching, and facilitated client communications.
• Work with multiple functions to meet customer needs with a focus on business process improvement and customer relations.
• Responsible for completion of the team’s schedule adherence.
• Excellent verbal and written communications in English
• Ability to plan, prioritize, organize and communicate with client & Team leads
• Perform all other duties assigned by supervisor or manager from time to time
What are the Educational Qualification(s) for this position(s)?
Bachelors of Science/Engineering/Pharmacy OR Life science graduates Like Microbiology, Gen Engg, Biology, Bio Chem, MSc etc)
What are the Preferred Skills required for this Job/Position?
• Able to demonstrate the understanding on ISO 13485
• Understanding on 21 CFR 803 , Complaints process and critical timelines.
• Must be able to properly use and navigate tools and MS Office.
• Able to communicate professionally and concisely to all business partners and other Wipro employees.
• Able to think critically to determine the type of questions which need to be asked to gather necessary information
• Able to properly groom their direct reports to sustain and drive performance and discipline.
• Good problem solving and analytical skills
• Good customer service skills
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